1. Introduction
Welcome to Alisouq.com, operated by ALI SOUQ PORTAL L.L.C (“Alisouq”, “we”, “our”, or “us”).
By accessing or using our website, mobile applications, or services, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our platform.
2. About Alisouq
Alisouq.com is a UAE-based ecommerce marketplace specializing in building materials, construction supplies, industrial products, tools, hardware, and home improvement products.
Products may be sold by third-party UAE sellers. The applicable seller is identified on the product page before purchase. Products may be fulfilled by Alisouq, by the identified seller, or by an authorized logistics partner.
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years old
- You are legally capable of entering binding contracts
- The information you provide is accurate and complete
4. Account Registration
Customers may create an account to place orders and access certain features.
You are responsible for:
- Maintaining account confidentiality
- Restricting access to your account
- All activities conducted under your account
Alisouq reserves the right to suspend or terminate accounts suspected of misuse or fraudulent activity.
5. Product Information
We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.
However:
- Minor variations may occur
- Product colors may vary depending on screen settings
- Availability may change without notice
- Errors may occasionally occur
Alisouq reserves the right to correct any errors, inaccuracies, or omissions at any time.
6. Pricing & Payments
All prices displayed are in AED (United Arab Emirates Dirham) unless otherwise stated.
Product prices displayed to UAE customers include VAT where applicable. Before the customer places an order, the checkout displays the product subtotal, VAT treatment, shipping charge, any other applicable charge, and the final total payable in AED.
Prices may change before an order is placed, but the confirmed order total will not be increased after purchase. If an obvious pricing or system error affects an order, Alisouq will contact the customer and will not charge a corrected amount without the customer's express agreement.
Accepted payment methods are listed on the Payment Methods page.
Orders will only be processed after successful payment authorization.
7. Order Acceptance
Placing an order does not guarantee acceptance.
Alisouq reserves the right to:
- Cancel orders
- Limit quantities
- Refuse service
- Reject suspicious transactions
Reasons may include:
- Stock unavailability
- Pricing errors
- Fraud prevention
- Supplier limitations
8. Shipping & Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
Delivery timelines may vary depending on:
- Product category
- Supplier location
- Delivery destination
- Logistics availability
9. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Eligibility, timelines, and conditions vary by product category.
10. Marketplace Fulfillment
Alisouq is a marketplace operated by ALI SOUQ PORTAL L.L.C. The seller's identity is shown on the relevant product page and order details before purchase.
- Orders and payments are completed through the Alisouq checkout
- Products may be dispatched by Alisouq, the identified seller, or an authorized logistics partner
- ALI SOUQ PORTAL L.L.C provides the customer-facing support channel and coordinates delivery, cancellation, return, and refund requests for all orders
- Sellers must follow the policies and customer commitments published on Alisouq.com; undisclosed seller-specific conditions do not override the terms shown to the customer before purchase
11. Prohibited Activities
Users may not:
- Use the platform unlawfully
- Misuse the website or services
- Attempt unauthorized access
- Interfere with website functionality
- Submit false or misleading information
12. Intellectual Property
All website content including:
- Logos
- Text
- Graphics
- Images
- Design
- Software
is the property of ALI SOUQ PORTAL L.L.C or its licensors and may not be used without permission.
13. Limitation of Liability
To the maximum extent permitted by UAE law, Alisouq shall not be liable for:
- Indirect or consequential losses
- Delays outside reasonable control
- Supplier-related delays
- Technical interruptions
14. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.
15. Business Information
Company Name: ALI SOUQ PORTAL L.L.C
Trade License No.: 995149
TRN: 105060380000003
Website: https://alisouq.com
Head Office: 600 Al Wasl Road, Jumeirah 3, Dubai 00000, United Arab Emirates
Customer Support: customerservice@alisouq.com
Phone Number: +971 54 306 4845
16. Contact Us
For any inquiries related to these Terms & Conditions:
ALI SOUQ PORTAL L.L.C
Email: customerservice@alisouq.com
Phone: +971 54 306 4845