1. Overview
Alisouq.com offers multiple secure payment options for customer convenience.
All payments are processed in AED (United Arab Emirates Dirham).
2. Accepted Payment Methods
Customers may pay using:
- Credit Cards
- Debit Cards
- Online Payment Gateways
- Cash on Delivery (if available)
- ALISOUQ Wallet (if applicable)
Available payment methods may vary depending on:
- Product category
- Seller
- Order value
- Delivery location
3. Payment Security
Alisouq uses secure payment technologies and third-party payment gateways to help protect customer transactions.
Payment information is processed securely through authorized providers.
4. Order Verification
Some orders may require additional verification before processing for:
- Fraud prevention
- High-value transactions
- Billing verification
Alisouq reserves the right to:
- Delay processing
- Request additional information
- Cancel suspicious transactions
5. Cash on Delivery (COD)
Cash on Delivery may be available for selected products and locations.
Alisouq reserves the right to:
- Limit COD eligibility
- Restrict COD for high-value orders
- Charge additional handling fees where applicable
6. Failed Transactions
If payment authorization fails:
- The order may not be processed
- Customers may retry payment using another method
Alisouq is not responsible for bank-related transaction failures.
7. Refunds
Refunds are processed according to the Returns & Refunds Policy.
Refund timelines may vary depending on:
- Payment provider
- Bank processing time
- Refund method
8. Contact Us
ALI SOUQ PORTAL L.L.C
Email: customerservice@alisouq.com
Phone: +971 54 306 4845